I still have the box that my new pump was delivered in. That’s because I really haven’t had it for very long, and I haven’t unpacked all the swag that it came with yet. (I live in a bit of chaos this days – don’t judge.) The box says it was delivered on Wednesday, August 22nd. That’s less than a month ago.
So I wasn’t really expecting this last night:
This morning, after dealing with Medtronic (right or wrong, I put it off until morning) I looked back at Scott’s post on Motor Errors from a few months ago. It made me think that maybe I shouldn’t have been so surprised when this message came up last night.
The woman I spoke with from Medtronic technical support explained to me that a sudden increase in pressure on the piston can cause a Motor Error to display, and often this is just the result of an occlusion or otherwise bad set. In that respect, it’s similar to the No Delivery error, but is a result of sudden pressure rather than a gradual buildup. She said that this was most often the reason for the error message, and not an actual problem with the pump itself. Interestingly, the explanation Scott was given at the time of his Motor Error was slightly different. I don’t know which is the correct explanation.
Either way, the rep had me run a diagnostic test (the old air-filled-reservoir-with-tubing test). My pump failed said test.
So I’m getting a new pump tonight. Or, rather, a new new pump.
Since I bought my first pump in 2007 (this pump is only my second purchased pump), including loaners while malfunctioning pumps were being replaced, the pump arriving via courier tonight will be #8.
This. Is. Crazy.